The business service is increasingly demanded today because consumer trends have changed in recent years and shops should not only offer what consumers want in relation to the products or services required, but much more as to provide a great customer experience and generate loyalty and trust to generate increased sales. The planning and management of retail spaces in Madrid or Barcelona don´t have to work the same way as in Bilbao or Valencia. Each audience is different, which is why each store has to be as customized as possible to reach a highly differentiated target.
It is important to design a retail store in which consumers do not only enter to spend some time. New technologies now provide us with a very effective tool for customers, that makes it possible for them to know exactly what they want and why they decide to enter this store and not another one, before actually visiting the physical store. Therefore, the seller must obtain the necessary data to know why the target group chooses his store and must deviate a strategy which is based on product offers, promotions or other features that make his retail establishment unique.
Once the customers entered the establishment it is important to know which products they already know from prior visits and why they prefer them. Finding it out through the observation of their behaviour and patterns of consumption contains us with useful information, based on which we might expand our strategy to an audience that in the beginning didn’t seem related to the retail product at all.
As we said, managing a retail establishment in Madrid or Barcelona (naming just two examples of large cities in our country), might work differently than in smaller towns as in Bilbao or Valencia, but finally it all comes down to the same goal: get loyalty and increase the attracted target group by using technological innovation and marketing strategies that fit the objectives of the seller and the customer.
The simple acquisition of the needed product does no longer satisfy the customer. Instead, aside from the main product, he as well buys the brand’s name and the offered services at the retail store. The aim is to make the buying process a pleasant experience that the customer wants to repeat within a short period of time. It is exactly this mindset from which developed many business services in recent times, in order to optimize the retail concepts of many establishments.
Right from the beginning, everything must be measured and designed correctly. From the first steps as the space allocation to the interieur design as the logo, colors and product placement, everything must be aimed at making the client feel the experience of shopping as something that goes far beyond than just going to a store to buy the needed product.
Of course, by visiting the retail store each customer must find the solution to his problem, which must be solved by the vendor. Therefore the retail establishment must offer the item that each client needs at all times.
We are aware of the importance of a good planning from the start and the services we offer always hit the nail on the head to succesfully set up retail shops in any Spanish city. Our working technique consists in the support of our clients in their initial idea, in order to develop their retail store together with them and offer our knowledge and experience through recommendations and suggestions.
This is why our goal is always the same as our client’s, which is basically no other than to strengthen the retail store and make it attractive to a large number of loyal consumers that increases steadily and results in a high revenue.
Our latest projects and the satisfaction of our customers are the best proof: No matter the city that you chose for your retail business – our professionals are prepared to offer the best advice and the best planning. We are eager to help you to realize your dream!